Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your item to request a return, exchange, or refund.

To start a request, contact us at protitangrip.store@gmail.com and include your order number and a description of the issue. Do not send an item back without contacting us first.

Changed Mind, Preference, or Wrong Variant

If you changed your mind, do not like an item, selected an incorrect size or variant, or want a different item, you are responsible for the cost of physical return shipping. After we receive and inspect an eligible return, we will issue a refund to the original payment method or, where applicable, arrange an exchange.

Damaged, Defective, Incorrect, or Not as Described Items

If an item arrives damaged, defective, incorrect, or materially different from your order, contact us promptly with your order number and relevant photos, if available. TitanGrip will provide an appropriate resolution, which may include a replacement, refund, or a prepaid return when a physical return is required.

Low-Cost Items

For eligible low-cost defective or incorrect items, we may resolve the request with a refund or replacement without requiring a physical return. We will confirm the resolution by email before processing it.

Lost Packages

If a package is lost in transit, contact us at protitangrip.store@gmail.com. We will review the case with the carrier or supplier and provide an appropriate resolution. You will not be required to pay return shipping for a lost package.

Refunds

If a refund is approved, it will be issued to the original payment method after any required return is received and inspected. Financial institutions may take additional time to process and post the refund.

Questions

For questions about returns, exchanges, or refunds, contact us at protitangrip.store@gmail.com.